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Effective Date: 15/09/2025

Last Updated: 20/09/2025

 

PivotSys Limited (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you use our training services, website, and related offerings.________________________________________

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1.Information We Collect We may collect the following types of personal information:•Identity Information: Name, job title, company, date of birth (if applicable).•Contact Information: Email address, telephone number, postal address. •Training Records: Course enrolments, attendance records, progress, assessment results, and certifications. •Payment Information: Billing details and payment transactions (processed via secure third-party providers).•Technical Information: IP address, browser type, device information, and website usage data (via cookies or analytics tools).•Communications: Emails, feedback, surveys, or customer support interactions.________________________________________

 

2. How We Use Your Information We use your information to:•Register you for courses and deliver training services. •Issue certificates, qualifications, or completion records. •Process payments and manage invoices. •Communicate with you about training schedules, updates, and support. •Improve our services through feedback and analytics. •Comply with legal, accreditation, and regulatory requirements. •Send you marketing communications (where you have consented or where lawful).________________________________________

 

3. Legal Basis for Processing Depending on your location, we process your personal data under the following legal bases:•Contract: To deliver training services you have purchased or enrolled in.•Legal Obligation: To comply with regulatory, accreditation, or tax requirements.•Legitimate Interests: To improve our training services and maintain business operations.•Consent: For marketing and optional communications.________________________________________

 

4. How We Share Your InformationWe do not sell your personal data. However, we may share information with:•Training Partners / Accrediting Bodies: To record and verify training outcomes.•Service Providers: Such as payment processors, IT support, or learning platforms.•Regulators or Legal Authorities: When required by law or accreditation standards.________________________________________

 

5. Data RetentionWe retain your personal data only as long as necessary for:•Course delivery and certification validation.•Compliance with regulatory or accreditation requirements.•Tax, audit, or legal obligations.After this period, data will be securely deleted or anonymised.________________________________________

 

6. Data SecurityWe take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.________________________________________

 

7. Your RightsDepending on your jurisdiction (e.g., GDPR in the UK/EU), you may have the right to:•Access the personal data we hold about you.•Request correction of inaccurate data.•Request deletion of your data (“right to be forgotten”).•Restrict or object to processing.•Data portability (receive your data in a structured format).•Withdraw consent for marketing at any time.To exercise these rights, please contact us at info@pivotsys.co.uk________________________________________

 

8. Cookies and TrackingOur website may use cookies and analytics tools to improve user experience. You can manage cookie preferences via your browser settings.________________________________________

 

9. International TransfersIf we transfer your personal data outside the UK/EU, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.________________________________________

 

10. Changes to this Privacy PolicyWe may update this policy from time to time. The latest version will always be posted on our website with the “Last Updated” date.________________________________________

 

11. Contact UsIf you have questions about this Privacy Policy or how your data is handled, please contact:PivotSys Limited4 Debnam Grove, Sittingbourne, ME10 3FNinfo@pivotsys.co.uk07958220426