• PIVOTSYS LIMITED TERMS AND CONDITIONS​

​

• These terms and conditions are between PivotSys Limited ('PLD') and the Customer. They replace any previous terms and conditions of PLD and are the complete and only terms and conditions between the parties. All dealings between PLD and the Customer shall be governed by these terms and conditions which shall prevail over any others.​

​

​​

• These terms and conditions and any contract formed pursuant to them may be varied provided any variation is confirmed in writing by an authorised representative of PLD.​​

​

• A binding contract will be formed when PLD notifies its acceptance of a customer’s order for goods/courses or services (the 'Contract'). An invoice may be dispatched or emailed prior to delivery of the goods/courses or performance of the services and shall be payable on whichever date is sooner, within 30 days of the date of the invoice, or 14 days prior to the commencement of the earliest course. If the booking is made less than 14 days prior to the commencement of a training course, payment is due before the course commences.​

​

• Subject to compliance with paragraph 5, if the Customer is dealing as a consumer, then they may cancel the Contract in accordance with the Consumer Contracts (Information, Cancellation and Additional Changes) Regulations 2013 up to the end of the 14th day from the date of receipt of the goods/courses or the booking of a course (the 'Cancellation Date'). The Customer must notify PLD in writing on or before the Cancellation Date by letter, fax or e-mail. This does not affect your statutory rights. If the course is due to start within 14 days of the booking, cancellation must be received by PLD prior to the commencement date of the course. 

​​

• In the case of the provision of a training course by PLD, certificates to prove completion of the course may be withheld by PLD until payment is made. In the absence of certificates, all other dues to customer such as references, accounts may be withheld. No refund shall be given and the full course fee shall remain payable should a delegate fail any course provided by PLD. Same shall also apply should a customer fail to attend planned courses. PLD make no guarantee as to a delegate successfully passing any course. If a delegate does not attend the full course fee shall remain payable and no refund shall be given. It is the Customer's responsibility to ensure that a delegate is booked on and attends the correct course. If a delegate attends a course and payment has not yet been made, the Customer accepts that payment is overdue.

​​

• Subject to paragraph 4, if the Customer wishes to cancel a booking, the Customer must notify PLD in writing by registered letter or e-mail ('Notice of Cancellation'). For the avoidance of doubt, Notice of Cancellation will not be accepted by telephone. If PLD receives a Notice of Cancellation more than 10 working days prior to the commencement of the course a full refund of any course fees paid shall be given (with no cancellation penalty due). If PLD receives a Notice of Cancellation less than 10 working days prior to the commencement of the course the full course fee shall remain payable and no refund shall be given.

​​

• Unless specified, Value Added Tax will not be included in any price and will be charged at the rate in force at the time of quotation.

​​

• Interest on overdue invoices may be charged (at the discretion of PLD) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 until the date of payment and the Customer agrees to pay any reasonable expenses (not limited to expenses fixed by Court) incurred by PLD in pursuing any outstanding debt or debts due from the Customer.

​​

• Title to the goods/courses shall pass when payment is made in full. For the purposes of payment of PLD's invoice only, time is of the essence. Until payment is made in full the Customer shall allow PLD or its agents to enter its premises during business hours to inspect any goods/courses which have not been paid for in full and remove them. The Customer shall not sell, give, pledge, lend, charge or otherwise dispose of the goods/courses before title has passed without the written agreement of PLD.

​​

• Risk of loss shall pass on delivery and all delivery times are estimates only.

​​

• It is the Customer's responsibility to inspect the goods/courses on delivery. Any visible defects in the goods/courses must be notified to PLD within 7 days of delivery during which time PLD shall repair or replace such goods/courses free of charge. After this time any goods/courses with visible defects may be replaced at the Customer's expense.

​​

• Nothing in these terms shall operate to exclude or limit PLD's liability for death or personal injury caused by its negligence, any breach of the terms implied by section 12 of the Sale of Goods/courses Act 1979 or section 2 of the Supply of Goods/courses and Services Act 1982 or fraud.

​​

• PLD shall not be liable to the Customer whether in contract, tort (including negligence) or otherwise for any loss of profit; anticipated profits; revenues; anticipated savings; goodwill or business opportunity; or for any indirect or consequential loss or damage whatsoever or for any failure to comply with its obligations due to an event beyond PLD's reasonable control. PLD's aggregate liability to the Customer whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the total sum paid or payable by the Customer to PLD under the Contract.

​​

• PLD shall not be liable for mistreatment of any person or property arising out of the Customer's failure to follow the guidelines set out by PLD in its publications or courses.

​​

• PLD reserves the right to cancel and/or amend course dates, times, contents and venues. Every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative. If these are not satisfactory, PLD shall refund in full the price of the course. No further compensation will be given.

​​

• The Customer shall indemnify PLD for any loss or expenses caused as a result of providing inaccurate information to PLD, mistakes contained within the Customer's order, changes to the Contract requested by the Customer or personal injury or death caused by the Customer not following PLD's guidelines correctly.

​​

• If the Customer becomes bankrupt or enters into liquidation, administration or administrative receivership or has a receiver of any of its assets appointed (or ceases or threatens to cease carrying on business) PLD shall be entitled to cancel any outstanding Contract(s) without liability to the Customer and any sums outstanding shall become immediately due and payable.

​​

• If the parties are unable to resolve any dispute arising between them, either party may initiate an alternative dispute resolution procedure with the assistance of a mediator agreed by the parties or, in default of such agreement, appointed at the request of either party by the Centre for Dispute Resolution or such other similar body as is agreed.

​​

• Any written notice given under these terms and conditions shall be served either by registered post or by facsimile to the relevant party's registered/principal office or last known address.

​​

• No other person or body who is not a party to the Contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of the Contract.

​​

• These terms and conditions shall be governed and construed in accordance with English law and the parties submit to the exclusive jurisdiction of the English Courts.